Many businesses are frustrated about what they believe are false and defamatory statements about their products/services on Yelp, Twitter, Facebook, Amazon customer reviews, and other social media. That frustration often intensifies when the business learns that, due to the federal law known as the Communications Decency Act, the business cannot sue the blog or ISP that is publishing the false and defamatory statements. Instead, the business is forced to pursue the individuals who made the offending comments, and all too often those individuals are effectively judgment-proof.
Today I came across an excellent article that discusses social media defamation issues and recommends strategies for dealing with it. You can find that article here.